1. These terms supersede all previous agreements.
2. Gift vouchers have a non-redeemable cash value.
3. We do not accept liability for damage or injury through misuse of products purchased.
4. We reserve the right to charge interest at 3% compound per day after 28 days for overdue accounts.
5. Any damages or shortages should be notified to us within 7 working days, this does not affect your statutory rights.
6. Where parcels are delivered by courier, if the outer packaging is visibly damaged, the customer is requested to sign for the goods stating that the parcel was damaged. This will not affect customers statutory rights to a reasonable opportunity to examine the goods contained.
7. Designs and colour schemes may vary due to the manufacture and/or dye process of some items from time to time.
8. Refusal of goods at the time of delivery will result in full postal charges being incurred by the customer. This includes sending back to source, except where the 7 day cooling off period is applicable.
9. Debt collecting agencies or court charges will be passed to the customer.
10. Investigation of missing or delayed parcels will be pursued through normal channels before compensation is considered.
11. Where an item is to be returned where the customer is not at fault, postage reimbursement is limited to £4.25 in respect of the returned parcel.
12. Under the Sale and Supply of Goods Act 1994, we will always offer a refund, exchange, credit note or repair service where goods are not of satisfactory quality, fit for their purpose or have been mis-described.
13. Cash refunds are discretionary and are based upon circumstances of each case. Customers will receive credit notes on all other occasions. This does not affect your statutory rights.
14. Goods are subject to availability. We reserve the right to alter specifications and/or products without notification.
15. Third party cheques are not accepted.
16. An administration charge will be applicable (minimum of £10) at the discretion of the company where necessary e.g. account information for insurance purposes, tax, solicitor etc (not inc. p&p)
17. Any charges incurred in respect of bounced cheques, i.e. returned or represented, will be passed to the customer, this is subject to a minimum charge of £10 per bounced cheque.
18. The title in all goods will remain the property of Chikara until such time as payment is received in full.
19. Prices are subject to alteration without prior notice.
20. The customer has no right to exchange or refund in respect of Videos, Books, DVD’s or CD’s unless defective, not fit for its purpose or not as described. Any exchange will be for an identical title to be negotiated with the customer.
21. No custom, special or sale item will be accepted for refunds or exchanges unless faulty.
22. Back ordered goods will be despatched as soon as possible and will not incur additional postal charges.
23. The customer will be entitled to a cooling off period of 7 working days after having received the goods or at any time prior to receiving goods, the cancellation should be notified in writing (includes fax or email). Cancellation does not apply to DVD’s CD’s audio or video tapes which the customer has unsealed. The cost of returning the product unless faulty, defective or not fit for its purpose will be at the customer’s expense.
24. Please note that not all of the above terms will applicable to business agreements.
25. Please note that courier charges may be applicable where customers require goods to be re-directed to an alternate address or where a further delivery attempt has to be made by the courier when the customer has been unavailable to accept the goods.
26. Customers should be aware that we do not operate on a sale or return basis. This does not effect your statutory rights.
27. When an order is placed after the next day delivery cut off time, the order will be dispatched the following working day. The cut off time Monday - Thursday is 1.30pm. The cut off time on a Friday is 12.30pm. Normal circumstances permitting.
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